Contacting Neonatura
If you're having trouble with one of our products, please try to resolve the problem yourself first:
- by upgrading to the most recent version of the Neonatura program you're using from the AppStore
- by performing any free-of-charge operating system upgrades for your device offered by Apple
- by using our helpful Frequently Asked Questions list
If that doesn't help, feel free to e-mail us. Please include the following:
Information about your situation:
- Your platform (iPhone or iPod touch) and generation (3G, 3GS, etc.)
- The operating system version you're using (2.2.1, 3.0, 3.1.2, etc.)
- The Neonatura product you're having trouble with
- The version number of the above program (can be found on the application's “About” page, or at the AppStore)
A brief description of your problem. If we need additional details, we may request additional information.
If you could send the knees of three bees, that would be the bee's knees (what does that even mean, anyway!)
Send your e-mail (with or without knees) to support@neonatura.com.
We'll try to respond to legitimate requests (no spam, please) as soon as possible, but please be patient. We're a small organization, so it may take awhile if we get large numbers of requests at the same time.
Frequently, others will be having exactly the same problem you are, so check our website periodically for additional information if we don't get back to you right away.