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Contacting Neonatura

If you're having trouble with one of our products, please try to resolve the problem yourself first:

If that doesn't help, feel free to e-mail us. Please include the following:

Send your e-mail (with or without knees) to

We'll try to respond to legitimate requests (no spam, please) as soon as possible, but please be patient. We're a small organization, so it may take awhile if we get large numbers of requests at the same time.

Frequently, others will be having exactly the same problem you are, so check our website periodically for additional information if we don't get back to you right away.

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